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Residential Computer Repair Services FAQ
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Written by Shondal Groom   
Monday, 12 November 2007

Virginia Beach, Norfolk, Chesapeake Office: 757-297-6111 

Blairs Office: 434-549-1355 

Danville City: 434-792-4628 

"What services do you offer?"

It's hard to describe every single service we offer.  Our goal is to provide you with a complete repair solution for your desktop and network.  Laptops are limited to anything not related to hardware failure.  Popular Services include: Spyware removal, virus removal, network card installation, video card installation, windows installation, printer installation (no printer repairs), printer issue resolution, network repairs and resolution, computer setup... 

 "How do I know I will receive quality service?"

Groom's Computer And Networking Services strives to provide that level of service that will move you to recommend us to others.  We back our services with a 30 day 100% satisfaction guarantee.

 "Ok, I want to have my computer fixed, where do I take it?"

We come to you and We deliver.  Not only do we deliver your equipment but exceptional services.  We will come to you and if we can not resolve the issue, with your permission we will retrieve the equipment back to our service center for prompt resolution.

 "Where are you guys located?  Does my equipment get shipped off?"

We currently have two service centers.  One is located in Danville, Virginia and the other is located in Virginia Beach, Virginia.  All of our repair services are performed by local GCANServices certified specialists. 

"What are your rates?"

Our rate is $100 for the first hour and $35 for each additional hour.  A non refundable $35 travel fee has already been included in the first hour.

 "What happens if you the problem can't be fixed"

If the problem cannot be fixed then you are only billed the initial $35 travel fee.

"What happens if I've already paid and the problem comes back"

If the problem reoccurs with-in 30 days from the date on the receipt, we will re-evaluate the problem to attempt a different solution. 

 

Last Updated ( Sunday, 13 July 2008 )
 
GCANS - New Project
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Written by Shondal Groom   
Saturday, 12 July 2008

 

 

Locate a technician, tutor, assistance in your area.

Check out our new project in progress GCANS This is a Global Computer Assistance Networking System

 

For those of you who need Computer Repair or Networking Assistance

It's really not global, atleast it's not right now.  The GCANS allows you to receive technical support regardless of your location. 

Someone will be able to come to where the equipment is located whether it be at your home or your business. 

For those of you who provide Computer Repair or Networking Assistance.

Since the GCANS runs entirely on the submission of information from the technicians, in order to become successful, GCANS costs absolutely nothing to join. 

 

 

Last Updated ( Sunday, 13 July 2008 )
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Key to Success
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Written by Shondal Groom   
Monday, 14 January 2008
We have an absolute commitment to providing an absolute solution for your business needs.  Our specialists with expertise in both networking and repair, devoted in customer service, understand and are one of the keys providing entry to the door of our success.  Let us be one of your keys to success.
Last Updated ( Tuesday, 12 February 2008 )
 
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